RETURN & REFUND POLICY

At NK Atelier US, we are dedicated to providing premium products and an exceptional shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you with a fast, transparent return and refund process according to the following guidelines:

1. Return Window

• Customers may submit a return or exchange request within 7 days from the date the tracking system updates the delivery status as successful.

• Regrettably, any requests submitted after this period will not be processed by our system.

2. Return Eligibility & Conditions

To be eligible for a valid return or exchange, products must meet the following requirements:

• The product must be intact, unused, unwashed/unaltered, and free of any unusual odors.

• The product must have all original tags attached and remain in its original packaging.

• MANDATORY REQUIREMENT: Customers must provide a clear, unedited unboxing video and an invoice/digital order number from our website as a verification baseline for all claims and complaints. NK Atelier US reserves the right to decline any requests without a valid unboxing video.

📌 Non-Returnable Items: > * Items purchased during clearance sales, major promotional events, or received as free gifts.

• Custom-made, embroidered items or products tailored to individual customer measurements/designs.

3. Acceptable Cases for Support

• Manufacturing Defects: Torn, frayed items, stitching faults, defective material, or products that do not match the website description.

• Shipping or Packaging Errors: Wrong items, incorrect sizes, or missing quantities compared to the original order.

• Personal Preferences (Size/Style Exchange): Customers wishing to exchange for a different size or color (applicable only if the requested item is still in stock).

4. Return Shipping Fees

• 100% Free of Charge: If the error is on our end (manufacturing defects or packaging/shipping errors), NK Atelier US will arrange for our courier to collect the defective item and deliver the replacement at no extra cost.

• Customer's Responsibility: If the return or exchange stems from personal preferences (size change, color change, change of mind), customers are responsible for two-way shipping fees (the return fee to our warehouse and the delivery fee for the new item).

5. 3-Step Return & Exchange Process

• Step 1: Submit Request Contact our Customer Support via Hotline or Email. Provide your Order ID along with the mandatory unboxing video and product photos.

• Step 2: Confirmation & Shipping Once approved by our team, carefully pack the item (including all gifts and original boxes if any) and ship it back to our designated warehouse address.

• Step 3: Inspection & Processing Upon receiving the returned item, we will conduct a quality inspection within 24 to 48 business hours and notify you regarding the exchange or refund.

6. Refund Policy

• Refund via Payment Gateways/Credit Cards: If you paid online via integrated gateways on Shopify, refunds will be automatically credited back to the original payment method. The processing time depends on your issuing bank (typically 3 - 7 business days).

• Refund via Bank Transfer: Applicable for Cash on Delivery (COD) or direct bank transfer orders. Please provide your Account Number + Bank Name for us to execute the transfer (processed within 2 business days).